Refund and Cancellation Policy

How to request a cancellation

Email info@dmptraining.co.za with the order number, learner name, course and reason for the request. The effective date is when DMP Training receives the written request. This policy does not limit any non-excludable right under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable law.

Online courses

A customer may request cancellation within seven days after concluding an eligible electronic transaction. Where the course has not been accessed, downloaded or completed, DMP Training will ordinarily refund the course fee. Once digital course content or a download has been accessed, a refund is not normally available unless the content is defective, materially misdescribed or a refund is otherwise required by law.

Scheduled classroom, virtual and workplace training

• 10 or more business days before the start: refund of course fees less a 10% administration fee, or one free transfer to an available equivalent intake.
• 5–9 business days before the start: 50% of course fees may be refunded, or the learner may be substituted at no charge before the course starts.
• Fewer than 5 business days, after commencement or non-attendance: no refund, although DMP Training may offer a transfer in exceptional documented circumstances.

Custom workplace programmes, venue costs, travel, printed material and other specifically commissioned costs already incurred are non-refundable unless DMP Training agrees otherwise in writing.

Changes by DMP Training

DMP Training may reschedule or cancel an intake because of insufficient enrolment, facilitator availability, safety concerns or circumstances beyond reasonable control. The customer may accept the new date, receive credit for another programme, or obtain a refund of the affected course fee. DMP Training is not responsible for independently booked travel or accommodation unless required by law.

Processing refunds

Approved refunds are returned through the original payment method where possible. Processing times depend on Payfast and the customer’s bank. Any lawful administration fee and non-refundable incurred cost will be disclosed in the refund calculation.

Fault-finding chart and other downloads

Digital downloads are supplied for the purchaser’s own use and may not be copied, shared or resold. If a file is corrupt or cannot be accessed, contact support and DMP Training will provide a replacement or other remedy required by law.

Last updated: 9 September 2026.